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PrivacyPolicy

Your privacy is important to us. Here’s how we use and protect your data.

Last updated on Sat Aug 02 2025.

At MailerSend, protecting your privacy and the privacy of anyone receiving your communications is very important to us. The purpose of this Privacy Policy is to make MailerSend safe and appropriate for everyone. Our Privacy Policy applies to your use of MailerSend"s Services and describes the kind of information we process, how it is processed, and why.

MailerSend is a corporation whose legal name is MailerSend, Inc. (228 Park Ave S, PMB 54955, New York, New York 10003-1502, US, “MailerSend”). MailerSend provides cloud-based transactional email (additionally for U.S.-based customers—transactional and/or marketing SMS (SMS)) services ("Services").

To the extent EU data protection law applied to our Processing of information about Customers, we act as the Controller. To the extent EU data protection law applies to our processing of Customer"s Data Subjects data, the Customer serves as the Controller and we serve as the Processor.

1. Definitions

  1. 1.1. "Controller" means an entity that determines the purposes and means of the Processing of Personal Data.
  2. 1.2."Customer" means a person or entity that is registered with MailerSend to use the Services.
  3. 1.3."Data Subject" means a natural person whose Personal Data MailerSend is processing.
  4. 1.4."Data Protection Laws" means all data protection and privacy laws and regulations of the EU, EEA, and their member states, Switzerland and the United Kingdom, applicable to the Processing of Personal Data.
  5. 1.5."GDPR" means the Regulation (EU) 2016/679 of the European Parliament...
  6. 1.6."Personal Data" means any information relating to an identified or identifiable natural person.
  7. 1.7."Processing" means any operation or set of operations which is performed upon Personal Data...
  8. 1.8."Processor" means a natural or legal person...
  9. 1.9."Services" means any product or service provided by MailerSend...
  10. 1.10.“We”, “us”, and “our” refer to MailerSend.
  11. 1.11."You," "your," and "yours" refer to the user.

2. Consent

  1. 2.1. By accessing our Services, you accept our Privacy Policy and TOU, and you consent to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy. In addition, by using our Services you are accepting the policies and practices described in this Privacy Policy.
  2. Each time you visit our website or the Service, and any time you voluntarily provide us with information, you agree that you are consenting to our collection, use, and disclosure of the information that you provide, and you are consenting to receive emails or otherwise be contacted, as described in this Privacy Policy.
  3. Whether or not you register or create an account with us, this Privacy Policy applies to all users of the website and the Services.

3. What information we Process

  1. 3.1. MailerSend collects both “Personal Data” and “Non-Personal Data” about you and will Process this data for the duration of the Services, as described in the TOU:
  2. 3.1.1.Personal Data:
    • Customers information: identification and contact data (legal) name, contact details (email), name of the representative; billing information (billing address, PayPal account details, payment information); organization information (name, address, geographic location, area of responsibility, VAT code, registration code), IT information (IP addresses, usage data, cookies data, online navigation data, location data, browser data) and
    • Data Subject information: email address, IP, location data, phone number, device data, and any other information which Customer will provide to us.
  3. 3.2. At any time, you may log in and change this information, or remove it. You may decline to provide Personal Data to the Services, however, some of the Personal Data we ask you to provide, for example, an email address, is mandatory for a Service. If you decline to provide it, we may not be able to provide that service to you.
  4. 3.3. When providing SMS services, MailerSend uses third-party SMS service provider Bandwidth to which MailerSend transfers your data. You may find Bandwidth"s Privacy Notice here.
  5. 3.4. Please note, MailerSend does not process or store your credit card information. Once you make a payment, your credit card information is transferred to our third-party payment processor Stripe. Please find their Privacy Policy here.
  6. 3.5. When you have enough credits, you can upload the list of your recipients" email addresses to MailerSend for email verification purposes. If you upload the list and don"t verify it, the list will be deleted from MailerSend. If you verify the list, it will be stored in MailerSend. You can delete the list at any time.